Case Studies
Real results from creditors who chose the ethical approach
Proven Results Across Industries
Our clients consistently achieve higher recovery rates and maintain stronger customer relationships when they partner with EthicalDebt. Here are real examples of how our ethical approach delivers measurable results for creditors across different industries.
Regional Medical Practice
Multi-specialty practice with 8 locations across Central Florida
The Challenge
A growing medical practice was struggling with a high volume of outstanding patient balances, many of which were 90+ days past due. Their previous collection agency used aggressive tactics that led to patient complaints and negative online reviews, damaging the practice's reputation in the community. They needed a partner who could recover revenue without alienating patients.
Our Solution
We implemented a compassionate, patient-first approach that aligned with the practice's values. Our team contacted patients professionally, listened to their circumstances, and worked with them to create realistic payment arrangements. We educated patients about their insurance benefits and helped them identify financial assistance programs when applicable. Every interaction focused on finding solutions, not placing blame.
Results
"EthicalDebt transformed our collections process. We're recovering more money than ever, but more importantly, we're maintaining the trust our patients place in us. Several patients have actually thanked us for connecting them with EthicalDebt because the team helped them find payment solutions they didn't know existed."
— Practice Administrator, Regional Medical Practice
Multi-Family Property Group
Portfolio of 12 apartment communities, 2,400+ units
The Challenge
A property management company was facing rising tenant delinquencies and increasing legal costs from pursuing evictions and judgments. Former tenants who left with balances were nearly impossible to locate, and the company was writing off significant amounts each quarter. Their in-house collection efforts were time-consuming and yielded poor results.
Our Solution
We developed a two-pronged approach: early intervention for current tenants showing delinquency patterns, and aggressive skip tracing combined with respectful negotiation for former tenants. For current residents, we worked with property managers to offer payment plans before accounts became severely delinquent. For former residents, our skip tracing team located updated contact information, and our collectors negotiated settlements that balanced recovery with realistic affordability.
Results
"We were skeptical that an 'ethical' approach could work with tenants who'd skipped out on their leases, but EthicalDebt proved us wrong. Their skip tracing is exceptional, and even when they locate people, they manage to negotiate payments where we couldn't. The early intervention program has also dramatically reduced our eviction rate."
— Regional Director, Multi-Family Property Group
Accounting Firm
Mid-sized CPA firm serving small businesses and individuals
The Challenge
An established accounting firm had accumulated over $200,000 in outstanding client invoices, some dating back several years. As a professional services firm, they were extremely hesitant to use traditional collection methods that might damage their professional reputation in the business community. Many clients were small business owners who might refer future business, so maintaining relationships was paramount.
Our Solution
We positioned our outreach as a continuation of the firm's professional service, not a collection action. Our collectors are trained to understand professional services billing and can discuss invoice details intelligently. We approached each client with the assumption that the non-payment was an oversight or temporary cash flow issue, not intentional avoidance. When clients had disputes about invoices, we worked with the firm to resolve those concerns before pursuing payment.
Results
"We put off collections for years because we were terrified of damaging our reputation. EthicalDebt handled our clients with the same professionalism we pride ourselves on. Not only did they recover most of what we were owed, but several clients who paid their balances have come back to us for additional services. That would never have happened with a traditional collection agency."
— Managing Partner, Accounting Firm
Why Ethical Collections Deliver Better Results
Higher Engagement Rates
When customers are treated with respect, they're more likely to answer calls, respond to messages, and participate in finding solutions. Our answer rates are 3x higher than industry averages because people don't fear talking to us.
More Sustainable Payment Arrangements
Payment plans created through collaborative conversation have higher completion rates than those imposed through aggressive tactics. When customers help design their payment plan, they're invested in following through.
Protected Brand Reputation
Your customers associate their collection experience with your brand. Professional, respectful treatment maintains the reputation you've built and can even strengthen customer relationships when handled well.
Reduced Compliance Risk
Aggressive collection tactics often cross legal lines, exposing creditors to liability. Our ethical approach exceeds compliance requirements, eliminating regulatory risk while delivering better results.
Ready to See These Results in Your Business?
Let's discuss how EthicalDebt can help you achieve higher recovery rates while protecting your customer relationships.